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In order to gain access, we ask you to first use theform belowto register.
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ANext we will check your details & registration.
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Your customer account will then be activated.
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After activation you will receive oneNotification per e-mail and you can now log in under "I already have an account" on the left-hand side
-
In order to gain access, we ask you to first use theform belowto register.
-
ANext we will check your details & registration.
-
Your customer account will then be activated.
-
After activation you will receive oneNotification per e-mail and you can now log in under "I already have an account" on the left-hand side
Shipping Policy
Shipping Information
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We currently ship our goods exclusively via the shipping service provider UPS & DHL.
Deliveries are made for the following regions:
Germany, Switzerland, Austria, Netherlands, Belgium, Finland,
Denmark, Sweden, Luxembourg, France
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However, we are already working on expanding our delivery regions.
Shipping process
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As soon as your package is dispatched, you will receive a dispatch confirmation from us by e-mail. Our standard shipping time is approx. 3-5 working days (delivery period: Mondays - Fridays)
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Notice:
No goods are shipped on weekends or public holidays.
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Package information
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We will send you your package as quickly as possible and, depending on the order quantity, we will choose the right package size for you. We would like to make the acceptance process as comfortable and pleasant as possible for you and at the same time pay attention to our environment. If you consider your package to be too large in view of the amount you have ordered, we ask for your understanding! Due to current delivery delays from our parcel dealers, it is unfortunately not possible for us to always have the perfect size ready at the moment.
Information regarding the status of your order can be found in your customer area (customer account).
Return & Exchange Policy
Return
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If you don't like an item, you can send it here within 14 daysafter receiving the goods.The direct costs of the return are to be borne exclusively by you.
You are welcome to return the package via a shipping service provider of your choice.
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Important note:
Returned items must be unworn, undamaged and in their original condition. This includes all accessories, labels, tags, stickers etc.
In addition, we ask you to pay attention to proper and appropriate packaging when returning the goods.
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Refund
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If we have received your return within the above-mentioned period and specifications, we will of course refund you the corresponding amount as soon as possible. Depending on the payment method you used to order, the refund will be made within 14 - 21 days after receipt of your return.
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Notice:
You will not be reimbursed for the costs incurred for the return shipment.
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Note on promotions:
Our shipping campaigns, including our spring surprise campaign (March 1st, 2023 to March 14th, 2023), only include free shipping within Germany. Return shipping costs are excluded from this promotion. In the case of a return, the return shipping costs will continue to be borne by you as usual and as described above.
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